Frequently Asked Questions
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Frequently Asked Questions
Who is The My Capital Investment Limited?
Top Capitalist Company is a private investment firm. The primary agenda of our firm is to work on Forex, Stock, Oil and Gold. My Capital Investment has been online since 2010 and have a very well trained and expert trading team that can help you in your endeavor. If you are a beginner or new to the world of online investing, My Capital Investment teams advise and support can prove to be immensely beneficial in order to ensure that you gain maximum profit and encounter lesser risks.
What is your main advantage?
First of all, we make money not for you, as most of our competitors will tell you, but together with you! This means that we treat our partners just as we would ourselves.
How can I contact you?
We'll be glad to help you at any time by phone, online support or e-mail. You can see all contact information in the Contact Section.
Can I meet you in person?
At the current time our head department and main office are located in London of United Kingdom. Soon in the next couple of months we are going to open several offices in North America and Southeast Asia. As soon as this takes place, you will be able to meet our representatives in your area.
Can I contact you in weekends and official holidays?
Our customer department will answer your e-mails 24 hours a day include weekends and official holidays, but you can contact us through the online support only on business days and business hours.
Open an Account
Is registration with the My Capital Investment free of charge?
Yes. Registration with My Capital Investment is completely free of charge.
How can I open an account?
In order to open an account you only need to have an active e-mail address. Switch to Registration Page and fill in the require fields. It will take less than a minute.
Can I open more than one account?
You are allowed to manage more than one My Capital Investment account.
What fields in the signup form do I have to fill out?
Although some of the fields are optional, we strongly recommend that you fill out all the fields in the signup form. In order to open an account with us you need to provide us with your name, account password, contact email address, e-currency account number, security question and the answer to the security question. The remaining fields are optional.
Does My Capital Investment require verification documents to opening an account?
No, we do not ask you any verification documents during registration.
How My Capital Investment verify members' identity?
secret question and secret answer will be identified as an account owner.
I'm having trouble opening an account, what should I do?
If you are facing any problem during registration, first please clear your browser cache and cookies then try again. If it doesn't work again, then please contact us and describe the issue. You may also chat with an online support agent.
Investments & Contracts
How can I make deposit?
In order to make deposit you need to have an account. Just log in to your account and click on “New Investment” button on account area. You are able to make deposit through your e-currency account.
Are there any minimum and maximum requirements concerning initial deposit into my account?
The minimum deposit requirement for both initial and additional deposits via all deposit methods is $25.00 and there is no maximum.
What are the risks involved?
Nobody can guarantee your investment and if they do - they are lying! What we can assure you is that our traders have shown a consistent and stable trading record during the years, and in addition - our state-of-the-art "Value at Risk" trading strategy ensures that at any given moment no more than 10% of your principal is exposed to market risk.
How will you realize gains if the markets goes down?
The truth is that when markets are falling, we make more money than during bull markets. We are highly specialized in "short-selling" strategies which allow us to realize significant gains from falling prices.
Can I have more than one active investment at the same time?
You are able to purchase several active investments at the same time. We don't apply any limitation for your active investments.
What is Investment Principal?
Investment Principal is the field of your account which reflects the amount that is used to calculate your daily interest payment. Investment Principal includes all funds you deposited directly through your e-currency account or invested from your available account balance or from compounded interest. Your investment principal will calculate separately.
Will I get my principal back?
No, the principal won't be returned. The principal will be mix in the daily interest.
Can I use compounding?
We do not offer any compound, in order to make your deposit compounded you need to proceed it manually.
I want to purchase several investments, can I use compounding for all of them?
Each investment is having its own individual value and compounding settings. So you can use compounding for all of your investments.
Do you pay interests in weekends?
No, all members will get earning 5 days a week; we do not pay interest on weekends.
Can I withdraw my interest at any time?
Absolutely yes, you can withdraw your daily interest at any time you wish.
Are there any minimums to withdraw my interests?
There is no minimum amount to withdraw your interests.
How many cash outs can I have per month?
Will I be notified via email after my withdrawal request has been processed?
Yes. We will send an email notification to your contact email address as soon as your withdrawal paid to your e-currency account.
How long does it take to fulfill my withdrawal request?
Every withdrawal request will be processed Instantly.
My withdraw request has been processed but funds has not added to my e-currency account.
First please make sure that your e-currency account is not any problem. Then enclose it with customer service to review your account transactions.
How can I check my account balance?
Your account balance statistics can be found on the account area. You can and also see detailed information of your transactions on "History" section.
What if I forget or lose my password?
Click "Forgot your password?" link, type your username or email, and you'll receive your account information by email.
Are you planning to launch a debit card program?
Yes, in the near future our members will be able to take advantages of My Capital Investment debit card.
How do you pay my interest?
Your daily interests will be added to your account balance. You can easily withdraw your profit.
How do I change my account password?
First you need to log into your account. You can easily change your account password in the Edit Account section.
Website & Account Security
How The My Capital Investment protects my account?
Topcapitalist.com website has Comodo EV SSL. It assures all transferring data between you and our servers be encrypted to prevent a third party to steal your information.
Are there any notes which I have to apply in order to keeping my password secure?
Here are several tips to avoid any invasions:
- Use a unique and hard to remember password which you have never used for your other online accounts.
- Use a nonsense combination of Latin characters and numbers. Such password is almost impossible to guess.
- Try not to access your account from a public place such as a library or an internet cafe.
Who is your DDoS consultant?
Topcapitalist.com is using enterprise DDoS protection of blockdos.net
What should I do if I see your website inaccessible?
The My Capital Investment technical team and our DDoS partner are doing their best for keep the website 100% available. But if you faced any trouble accessing our website please clear your browser caches and cookies and if the problem remains, email us the issue: [email protected]
Do you keep my personal information safe?
Payment Interface Inquires
What are "E-currencies"? Why do you use them?
E-currencies are offshore electronic payment systems which provide instantaneous transfers of funds between account holders at very low fees using a very secure and user-friendly interface. The main reasons for which we use this type of payment processors is that they allows us to cut our operating costs and increase our efficiency in terms of payment processing time, because time is the most valuable asset in our business.
What methods of payment do you accept?
Do you accept checks?
Sorry, we do not accept checks at this time.
Are there any fees involved with my My Capital Investment account?
There are absolutely no fees related to your investments or withdrawals with My Capital Investment.
What is the affiliate Program?
Affiliate Program (Partnership Program) is an opportunity for our members to earn some extra income by inviting other people to open an investment account with My Capital Investment.
How can I see My Capital Investment affiliate program?
You can review the detailed information regarding the My Capital Investment affiliate program in our Partners section.
Can I reinvest my referral commissions?
Yes. You can reinvest or withdraw your referral commissions at any time you wish.
How can I find my referrals details?
Just log in to your cabinet and click on “affiliate program”. It contains full information of your referral details and earned commissions.
Can I send out spam emails in order to promote My Capital Investment?
ABSOLUTELY NOT. Spam is strictly prohibited. Any caught spammer will lose his/her account immediately.